Winning an argument isn’t about being the loudest or having the last word. The real advantage lies in staying composed, ignoring provocations, and choosing the right words. Negotiation expert Ruben Karoyan shares 10 effective methods for conflict communication. Discussion topics: - Steering clear of deceit and office gossip - Staying cool-headed and resisting manipulations or emotional baits - Framing responses so words can’t be used against you - Holding composure when the other side loses theirs - Asking the right questions to spot a lie - Avoiding the trap of over-explaining and justifying yourself - Ending a dispute while keeping your dignity and ground The event also features an exclusive presale of Ruben Karoyan’s new book at a discounted rate for attendees, a giveaway, and a coffee and tea break. Duration: 3 hours. Registration by phone: 095 56 10 52.