A meeting with negotiations expert Ruben Karoyan covering practical strategies for disagreement and conflict: • Avoiding deception and steering clear of gossip • Staying composed and resisting provocations or manipulation • Phrasing responses so your words can't be turned against you • Keeping your composure when the other person loses theirs • Asking the right questions to uncover lies • Avoiding the trap of feeling forced to justify and prove yourself • Concluding arguments while preserving your dignity and standing ground The event also features discounted pre-orders of Ruben Karoyan’s new book, a prize giveaway, and a coffee/tea break. Duration: 3 hours. Register by phone: 095561052.